UNIT I- E-Commerce
One mark questions:
1. Fast developing _______ opens door for business of all sizes.
a. electronic media b. electronic equipments c.electronic demands d. None
2. Smaller companies too can conduct business _______ with lower cost.
a. offline b. online c.Efficiently d. None
3. ________ play a key role by transferring funds between buyers and sellers.
a. merchants b. financial institutes c.Brokers d.None
4. Final goal of seller is to _____
a. Sell his/her product for loss b. Sell his/her product for mutual benefit
c. Sell his/her product for profit d. None
5. __________ is major part of the commerce industries.
a Information sharing b.Product delivery c. Negotiating deal d. None
6. __________ has given boost to e-commerce.
a. Institutions b.consumers c. Networking d. None
7._________________ is translation of all type of information into digital information.
a. Convergence of content b.Convergence of Transmission c. Both d. None
8. computerized libraries compressed and stored or multimedia storage warehouses are
called__
a.Client b. server c. both a&b d.none
9. Key element of e-commerce is _____________
a. Information processing b.Information storage c. Customer relationship d.none
10. ______ defines the transfer of of information over the net.
a. interface card b. Standard protocol c. Both a&b d. none
11. Electronic books = ______________________
a. Video + Audio b.Video + Audio + software
c. Video + Audio+text + data d. Video + text + data + graphics +photographs
12.___________ can be stated as the integration of consumer electronics, television, publishing, telecommunications and computers.
a. Multimedia convergence b. Media convergence
c. Cross media convergence d. Content convergence
13. __________ refers to integration of various industries - entertainment, publications & communication media based on multimedia content.
a. Multimedia convergence b. Media convergence
c. cross media convergence d. Content convergence
14. _________ is convergence of text, data, images, graphics & full-motion video into digital content.
a. Multimedia convergence b. Media convergence
c. cross media convergence d.content convergence
15. E-commerce results in reduction of ________________ for better performance.
a. Procedural overheads b. operational overheads c. both a&b d. none
two or Four mark Questions
1.For a common man E-commerce is known as buying and selling of ____ & __internet.
a. Product, Services b. Product, Goods c. Funds, Services d. None
2. Which of the following are major advantages of E-commerce :
i) Better departmental interactions
ii) High band width requirement
iii) Improved Customer relationships
iv) Advertisements are cheaper
a. ii, iv b. i, iii c. All d. None
3. Which of the following are parts of E-commerce :
i) Institution
ii) Processes
iii) Networks
a. ii, i b. i, iii c. All d. None
4. Which of the following are major issues in E-commerce :
i) Network security issues
ii) Authorization issues
iii) Payment security issues
iv) Message security issues
v) Other issues
a. I, iii, v b. I, iv, v c. All d. None
********************
One mark
1.a 2.b 3.b 4.c 5.a 6.c 7.a 8.b 9.a 10.b 11.d 12.b 13.c 14.a 15.a
two or 4 marks
1.a-2.b-3.c-4.c
UNIT II – Network infrastructure
One mark each
1. The _______ in its fundamental level is series of standards for basic functions.
a. TV b. Internet c. Computer d. None
2. Internet standards help promoting commerce on the Internet creating ___.
*a. Global market b. Business c. Web d. None
3. NAP stands for
a. Network Access Protocol b. Network Access Points c. Node Access Points d. None
4. ISP stands for
a. Internet Service Providers b. International Service providers
c. Internet Server protocols d. Internet Service points
5. ____ is the high speed network, the majority of internet traffic is funneled onto this network through NAP’s.
a. ISP b. Back bone c. both a & b d. None
6. Networks share common communicating protocols known as ____
a. HTTP b. FTP c. TCP/IP d. None
7. The success of E-Commerce depends on the ___.
a. Internet b. Network infrastructure c. Both a & b d. None
8. _______ Infrastructure focuses on Payment, Customer support and security
a. Production b. Distribution c. Service d. Network
9. _______ Infrastructure focuses on Company’s products.
a. Production b. Distribution c. Service d. Network
10. _______ Infrastructure focuses on delivery after sale service to customers.
a. Production b. Distribution c. Service d. Network
11. _______ Infrastructure focuses on Internets, Television cable, Telecommunications networks.
a. Production b. Distribution c. Service d. Network
12. ______ is the part and parcel of e-commerce, which forms the physical link between the organizations and/or individuals.
a. Cables b. Network c. Both a & b d. None
13. TCP/IP stands for
a. Transfer control point/ Internet protocol b. Transmission control protocol/ Internet protocol
c. Transfer control point/ Internet point d. Transport control point/ Internet protocol
14. ___ are specified by protocols.
a. Technologies b. Rules c. Policy d. None
15. ____ means rules that determine everything about the way a network functions.
a. Policy b. Protocol c. Both d. None
2 or 4 marks Each
1.Which of the following are the basic functions of internet:
i) File sharing with one or more parties.
ii) Sharing email with one or more parties.
iii) Allowing, one computer system user to log on to another computer system.
a. I only b. I,iii c. All d. None
2. Which of the following are true statements with respect to commercial transactions over internet:
i) Major goal is: it must be safe, simple, secure and reliable.
ii) No benefits expected by business organizations.
iii) Earning profit in this process
a. I only b. I, ii c. I, iii d. None
3. Arrange the elements in the order of the stages in internet: (top to bottom)
i) NAP ii) R-net iii) Back bone iv) Users organizations v) ISP
a. iii, I, ii, v, iv b. iii, I, ii, iv, v c. i, ii, iii, v, iv d. ii, I, iii, v, iv
4. Match the infrastructure with its features:
i) Network 1. Manufacturing
ii) Service 2. Protocols
iii) Distribution 3. EDI
iv) Production 4. Online catalogs
a)I – 2, ii – 3, iii – 4, iv – 1 b)I – 4, ii – 3, iii – 2, iv – 1 c)I – 3, ii – 1, iii – 4, iv – 2 d)I – 4, ii – 1, iii – 2, iv-3
One marks
1. b 2.a 3.b 4.a 5.b 6.c 7.b 8.c 9.a 10.b 11.d 12.b 13.b 14.a 15.b
2 or 4 marks
1.c 2.c 3.a 4.a
UNIT III – Security of e-commerce
One mark questions:
1. Despite all benefits, conducting business online often results in a environment where an organization cannot control _____________.
a. Network policy b. transport Policy c. Security policy d. None
2. _________ is a cryptographic technology to scramble the data with a key.
a. Encryption b. Digital Signature c. IDS d. None
3. The information is unscrambled at its destination means, ________.
a. Encryption b.Decryption c. Both d. None
4. The secret key cryptography is also said to be _______.
a. symmetric cryptography b. Simultaneous cryptography c. Asymmetric cryptography d. None
5. The public key cryptography is also said to be _______.
a. symmetric cryptography b. Simultaneous cryptography c. Asymmetric cryptography d. None
6. DES stands for _______
a. Digital Encryption Standard b. Data Encryption Standard c. Digital Eclosure Standard d. None
7.DES is an example of __________
a. symmetric cryptography b. Simultaneous cryptography c. Asymmetric cryptography d. None
8.DES is an example of __________
a. symmetric cryptography b. Simultaneous cryptography c. Asymmetric cryptography d. None
9. A cryptographic ______ is a mathematical function.
a. Logic b. algorithm c. Both d. None
10.Trying each possible key to find the right one to get back original message is called ____.
a. Trojan horse b. Brute-force method c. Both d. None
11. A ____ is a string of digit.
a. algorithm b. key c. Both d. None
12. Data encrypted with public key can be decrypted with ______ only.
a. private key b. public key c. both d. None
13. ______ are fast cryptographic algorithm for generating message digests.
a. secret key b. one-way hash function c. two-way hash function d. multi-way
14. hash function + message digest -------- ____________
a. Digital signature b. Digital certificate c. Both d. None
15. The encrypted text is called as ______.
a. Message digest b. digest c. Cipher text d. None
16. Digital certificate is defined as a method to verify electronically for ____.
a. authenticity b. Secrecy c. privacy d. None
17. CRL stands for _______.
a. Certificate Revocation List b. Cipher Revocation List c. Certificate Revert List d. None
18. PGP stands for ______.
a. Pretty Good Policy b. Pretty Good Privacy c. Private Good policy d. None
19. ______ is a trusted third party organization that issues digital certificates.
a. Certificate authority b. General Body c. Consulate d. None
20. _____is when one party masquerades as someone else online.
a. Eavesdropping b. spoofing c. Both d. None
21.Visa & mastercard have jointly developed the _______.
a. SSL b. TCP/IP c. SET d. None
22. A _____ is a system or group of system that enforces an access control policy between networks.
a. router b. firewall c. IDS d. None
23. Virtual private networks use _____ as their standard protocol.
a. TCP/IP b. UDP c. IPSec d. None
24.IDS stands for _________
a. Intrusion detection System b. Intrusion doubt System c. Internet detection System d.None
25. A _____ is a network traffic-managing device that sits in between sub-networks.
a. Router b. Firewall c. Both d. None
26. A______ is a formal description of messages to be exchanged and rules to be followed in order for exchanging information.
a. Prototype b. Protocol c. Policy d. None
27. Permit any service unless it is expressly denied.
a. Restrictive approach b. Permissive approach c. Both d. None
28. Deny any service unless it is expressly Permitted.
a. Restrictive approach b. Permissive approach c. Both d. None
2 or 4 marks Each
1. Match the security with their technology:
Security Technology
i)Encryption A) Cisco PIX
ii) Authentication B) RSA
iii) Firewall C) ADS
D) Digital signature
a. I- B, ii-D, iii-A b. I- B, ii-C, iii-A c. I- C, ii-D, iii-A d. I- C, ii-B, iii-A
2. Which of the following are drawbacks of Secret key.
i) Both parties must agree upon a shared secret key.
ii) They are subjected to authentication problems.
iii) Common key holders can read each others mail.
a. I only b. ii, I only c. Iii, ii only d. All
3. Which of the following are strong points in public key:
i) Message confidentiality can be proved
ii) Authenticity of the message can be proved
iii) Easy to distribute public key
a. I only b. ii, I only c. Iii, ii only d. All
4. Match the algorithms with functionalities :
Function Algorithms
i) Message Encryption A) MD5
ii) Digital Signature B) DES
C)IDEA
a. I- A, ii- C b. I-C, ii- A c. I- A,ii- B d. I-C,ii- B
5. Match the standard with function:-
standard Function
i) S-HTTP A) point-to-point encryption between firewalls
ii) SSL B) Secure web transaction
iii) S/MIME C) secure data packets at network layer
iv) S/WAN D) Secure email attachments
a. I- B, ii- C, iii- D, iv- A b. I- B, ii- C, iii- A, iv- D c. I- B, ii- D, iii- C, iv- A d. I- A, ii- C, iii- D, iv- B
Answers:-
One mark
1. c 2.a 3.b 4. a 5.c 6.b 7.a 8.c 9.b 10.b 11.b 12.a 13.b 14.a 15.c 16.a 17.a 18.b 19.a 20.b 21.c 22.b 23.c 24.a 25.a 26.b 27.b 28.a
2 or 4 marks
1. a 2.d 3.d 4.b 5.a
UNIT IV – Electronic Payment scheme
One mark questions:
1. _____ is making payments on internet in electronic versions.
(a) Electronic payment (b) E-cash (c) E-transactions (d) None
2._____ layer of electronic payment I includes refund policies & liabilities included by customers, merchants & financial institutions.
(a) Dataflow (b) Policy (c) Mechanisms (d) None
3._____ layer of electronic payment deals with requirements for storage of data between the parties.
(a) Dataflow (b) Policy (c) Mechanisms (d) None
4.______ layer of electronic payments deals with methods by which the necessary security requirements for messages are achieved.
(a) Dataflow (b) Policy (c) Mechanisms (d) None
5.The 3 levels of E-payments are ______
(a) Independent (b) Dependent (c) Co-relate (d) None
6. _____ is a s/w program used to convert two networks using different protocols, so that they can transfer the data.
(a) Protocol (b) Gateway (c) ISDN (d) None
7.Gateway before transferring the program converts data into protocol compatible form like _____.
(a) S-HTTP (b) SSL (c) Both (d)None
8._______ is a s/w program that allows one to connect with the n/w servers in order to access HTML documents & their associated media files
(a) Web Browsers (b) Web server (c) Both (d) None
9._____ is a helper application for a Web Browser used to pass encrypted credit card member from a buyer through the sales merchant.
(a) Wallet (b) explorer (c) Both (d) None
10._____ is a form of scripting on the server side maintained by credit company.
(a) VB-Script (b) CGI (c) Java-Script (d) None
11.______ is a s/w program that manages data at the web site, control access to that data & responds to requests from Web Browsers.
(a) Web Browsers (b) Web server (c) Both (d) None
12.The Credit Card system is designed to work with _____
(a) HTTP Web Server (b) browser (c) Both (d) None
13. The scripts used for credit card system are written in _____ coding language to exchange data between Web Server & Database.
(a) Perl (b) ASP (c) JSP (d) None
14.A _____ can be separately used to decrypt the credit card information.
(a) Trusted third party (b) Counsellor (c) Both (d) None
15.The third party gives the protection against ______
(a) Fraud (b) Cheating (c) Both (d) None
16._____ use a helper wallet for Web browser & pass encrypted credit card number
(a) Verisign (b) Cybercash (c) Both a & b (d) None
17. _____ uses virtual PIN to the customer who then uses it in place of the credit card number.
(a) First Virtual (b) Cybercash (c) Both a & b (d) None
18.____ uses E-mail to obtain customers approval .
(a) First Virtual (b) Cybercash (c) Both a & b (d) None
19. SET stands for
(a) Security Electronic transaction (b) Security Electronic transmission
(c) Secured Electronic transaction (d)None
20.JEPI stands for _____
(a) Joint Electronic Payment Initiative (b) Jointed Electronic Payment Initiative
(c) Joint Electronic Payment Interaction (d) Jointly Electronic Payment Initiative
21. _____ was developed by consortium led by master card & visa for credit card transaction on internet.
(a) JEPI (b) SET (c) Both (d) None
22. ____ was developed by WWW.
(a) JEPI (b) SET (c) Both (d) None
23. JEPI on _____ side, it serves as interface between user & Wallets
(a) Client (b) Merchant (c) Both (d) None
24.JEPI , on one side acts between n/w & transport layers to pass off the incoming transactions.
(a) Client (b) Merchant (c) Both (d) None
25._____ is a message to senders bank to transfer funds.
(a) E- transactions (b) e- cash (c) Electronic cheques (d) None
26.FSTC stand for
(a)Financed service Technical Co-operation
(b) Financial services Technology Co-operation
(c)Financial services Technique Co-operation (d)None
27. ______ is consortium of banks & clearing houses that has designed electronic cheques.
(a) FSTC (b) E-mail (c) Both (d) None
28.Electronic Cheques can be delivered by _______
(a) FSTC (b) E-mail (c) Both (d) None
29.Digital cash is also called as ______
(a) Electronic cash (b) Token (c) Both a & b (d) None
30._____ allows layer to obtain E-cash from a bank without the bank being able to correlate the buyers name with issued tokens.
(a) Blind signature (b) blind date (c) both (d) None
Two or 4 marks Questions
1. Which of the following are valid payment method.
i)Cash ii)Credit cards iii)Debit cards
iv)Cheque v)Money Orders
(a) iii,ii only (b) iii,iv,v (c) All (d) None
2.Match the payment models.
1) Cash (i) Every transaction carries Insurance
2) Cheque (ii) It consists of tokens which may be authenticated independently
3) Card (iii) Its validity requires reference to the Issuer
(a) 1- iii,2-ii,3-i (b) 1-ii,2-iii,3-i (c) i-iii,2-i,3-i (d) None
3.Which of the following are the requirements of financial transactions
(i) Confidentially (ii) Authenticity (iii) Integrity (iv) Privacy
(a) All (b) i,iii,iv (c) iii,ii,iv (d) None
4.Which of the following are tasks of browser during internet payment process.
(i) Transaction management
(ii) Card info, checking account info
(iii) Security
(iv) Protocol conversion over SSL or Private Network
(a) i only (b) ii only (c) iii, iv (d) All
5. Which of the following are tasks of gateway during internet payment process.
(i) Transaction management
(ii) Card info, checking account info
(iii) Security
(iv) Protocol conversion over SSL or Private Network
(a) i only (b) ii only (c) iii, iv (d) All
6. Which of the following are tasks of Merchant Server during internet payment process.
(v) Transaction management
(vi) Card info, checking account info
(vii) Security
(viii) Protocol conversion over SSL or Private Network
(a) i only (b) ii only (c) iii, iv (d) All
7.Credit card can be handled in which of the following ways
(i) Sending unencrypted credit card over Internet (Non secure)
(ii) Encrypting the cc number before sending over Internet.
(a) I only (b) ii only (c)Both i & ii (d)None
8. State the connect sequence of Credit Card transaction
(i) The merchant then uses this endorsed slip to collect funds from the bank
(ii) The merchant verifies this with the bank & creates a purchase slip for the consumer to endorse.
(iii) And a next day billing cycle the consumer receives a statement from the bank with a record of transaction.
(iv) The consumer presents preliminary proof of his ability to pay by presenting his credit card number to the merchant
(a) i,iii,iv,ii (b) iv,ii,i,iii (c) iii,i,ii,iv (d) ii,i,iv,iii
9.Give correct sequence of steps involved in Credit Card transaction by Cyber Cash
i) credit card processors ask for verification
ii) Bank gives the authorization to credit card processors.
iii) From the customer, encrypted credit card number and digital signature are sent to the
merchant.
iv) Verified information is sent to merchant by third party
v) From the merchants encrypted message is sent to third party encryption software.
vi) Credit card processors gives the signal to the third party
vii) merchant sends the purchase information to customer only after receiving the “ok”
signal
viii)Third party requests for check.
a) iii, v, viii, i, ii, vi, iv, vii b) iii, v, viii, i, ii, vii, iv, vi
c) iii, iv, viii, i, ii, vi, v, vii d) iii, v, viii, i, ii, vi, iv, vii
10. Give the correct sequence of steps involved by First Virtual
i)Then the third party sends the detailed purchase information to customer
ii) Third party confirms the registered PIN
iii) if answer is “OK” for ii
iv) Before issuing the authorization to merchant , customer’sapproval is obtained by the
third party.
v) If answer is “OK” from the customer for step I, then the third party checks with
customer bank through credit card processors.
a) ii, iii, I, iv, v b) ii, iii, I, v, iv c) ii, iii, iv, v, I d) iii, ii, I, v, iv
11. Which of the following is true regarding SET protocol
(i) It was developed by WWW
(ii) It is designed for card holders, merchants, banks & other card processors.
(iii) It uses digital certificates to ensure the identities of parties
(iv) It is used on client & merchant side.
(a) ii,iii (b) i,iv (c) ii,iii (d) i.ii
12. Which of the following is true regarding JEPI protocol
(v) It was developed by WWW
(vi) It is designed for card holders, merchants, banks & other card processors.
(vii) It uses digital certificates to ensure the identities of parties
(viii) It is used on client & merchant side.
(a) ii,iii (b) i,iv (c) ii,iii (d) i.ii
13.State the connection sequence of Cheque procedure
i) Paying authority verify the message and identity before transferring the fund
ii) Cancelled paper message is returned to the sender and can be used as proof of
payment.
iii)The message is sent through the receiver to the paying authority
(a) I, ii, iii (b) iii, I , ii (c) ii, I, iii (d) I, iii, ii
14.Which of the two supports electronic cheque
(i) JEPI (ii) FSTC (iii) Cyber Cash (iv) None
(a) ii,iii (b) iii,i (c) i,ii (d) None
15. Digital Cash Transaction
i) The bank validates each token on to X PC
ii) Merchant sends tokens to the bank for verification and redemption
iii) To ensure that each token is used only once the bank records the serial number of
each token as it is spent.
iv) When X wants to spend e-cash he only have to transamit the proper amount of tokens
to the merchant
(a) ii,iii, ii, I, iv (b)iii, ii, I, iv (c) I, iv, ii, iii d) I, ii, iv, iii
16.Advantages of Blind Signature
(i) Anonymity can be preserved
(ii) Authentication is not an issue
(iii) Digital cash can be issued in very small denominations that can be used for small transactions
(a) ii,iii (b) i,ii (c) i,iii (d) All
*************************
Answers
One mark
1.a 2.b 3.a 4.c 5.a 6.b 7.a 8.a 9.a 10.b 11.b 12.a 13.a 14.a 15.a 16.c 17.a 18.a 19.c 20.a 21.b 22.a 23.a 24.b 25.c 26.b 27.a 28.b 29.c 30.a
2 or 4 marks
1.c 2.b 3.a 4.b 5.c 6.a 7.c 8.b 9.a 10.b 11.a 12.b 13.b 14.a 15.c 16.d
UNIT V – Electronic data Interchange(EDI)
One mark questions:
1. EDI stands for _________
a) Electronic data interchange b) Electric data interchange
c) Electronic data information d) Electric data information
2.The process of the computer to computer exchange of standardized business information is called as___
a)EDI b) e-mail c) Both d) None
3.VAN stands for _______
a) virtual area network b) value added networks c) virtual added network d) None
4.EDI massages are known as ____
a) signals b) Transaction sets c) Both d) None
5.EDIFACT stands for _____________
a) EDI for administration commerce and transport
b) EDI for administration computer and transport
c) EDI for administration commerce and transmission d) None
6. _____ will enter data into a business applications, print a form containing the date and mail
this form to a trading partner.
a)Company b) industry c) Organization d) None
7._____after receiving the form, re-keys the data into another business application.
a) Trading partner b) consumer c) producer d) None
8.EDI service provider maintain a __________ with mailbox for each partnes
a)VAN b) Internet c) network d) None
9.TPA stands for __________
a)Trading partner agreements b) trading partner arrangements
c)Trading program agreements d) None
10.EDI rising VANs is poorly suited to
a) Virtual organizations b) rapidly changing partnerships c) Both a&b d)None
11. ____ is a recent series of specifications discharged to EDI transactions simpler
a)openEDI b) EDIFACT c) Both d) None
12. ______specifically deals with making payments
a) EDI b)FEDI c) Both d) None
13.FEDI stands for ______
a)Financial EDI b) First EDI c) First virtual EDI d) None
14. __________ is typically setup between banks and their corporate customers
a)FEDI b) EDI c) both d) None
15. _____ is bank networks
a) SWIFT b) CHIPS c) Both d) None
16. ______ automated clearing house
a) SWIFT b) CHIPS c) Both d) None
17.EDI is an __________
a) applications b) networks c) Both d) None
18. VAN is _____________
a) Open system b) closed system c) Both d) None
Two or 4 mark Questions
1.Which of the options available for implementing EDI systems:
i)Business can develop their own EDI software
ii)Business can use EDI service burau
iii)Business can purchase an EDI product
a)all b) I only c) ii only d) None
2.Match the following
1) Develop EDI software i) Recommended as a short term solutions
2) Use and EDI service Bureau ii) Cost effective long term solutions
3) Buy EDI product iii) Expensive option and time consumming
a)1-iii, 2-i, 3-ii b) 1-ii, 2-iii, 3-I c) 1-i, 2-ii, 3-iii d) 1-iii, 2-ii, 3-i
3.Which of Two standards are used by EDIs:
a)X12&EDIFACT b) X12& first virtual c) cyber cash & first virtual d) None
4.which is true for EDI over internet
i) It is a secure environment
ii) It has store and forward mailbox
iii) Its performance is reliable
iv)It provides interactive access
a) All b) I, iii c)ii&iv d) None
5.Which is trus for EDI over VAN
i) It is a secure environment
ii) It has store and forward mailbox
iii) Its performance is reliable
iv)It provides interactive access
a) All b) I, iii c)ii&iv d) None
************************
Answers
One mark
1.a 2.a 3.b 4.b 5.a 6.a 7.a 8.a 9.a 10.c 11.a 12.b 13.a 14.a 15.b 16.a
17.a 18.b
2 or 4 marks
1.a 2.a 3.a 4.c 5.a
UNIT VI – Electronic markets and its strategies
One mark questions:
1. _____ is an entity composed of geographically dispersed workers who share their work &
communicate only by electronic means.
(a) Virtual corporation (b) Visual corporation (c) Both (d)None
2.Each of the business processor depends on ______
(a) data (b) Information (c) Both (d) None
3.______ market is larger than the online consumer market.
(a) Business to business (b) Business to consumers (c) Both (d) None
4.______ market is relatively established
(a) Business to business (b) Business to consumers (c) Both (d) None
5.Each of the activities that add value to the product & service that is provided by firm is ____
(a) Value Chain (b) Virtual chain (c) Both (d) None
6.FAQ is _____
(a) Frequent asked questions (b) Frequently asked questions
(c) Frequently asked queries (d) None
7.Each of the activities performed with information rather than something physical is ______
Or
The _____ helps to visualize relationships between links in the value chain
(a) Visual chain (b) Virtual value chain (c) Both (d) None
8. CAD/CAM stands for
(a) Computer Assisted Deviser / Computer Assisted Manufacturer
(b) Computer Assisting Deviser / Computer Assisting Manufacturer
(c) Computer Assisted Device / Computer Assisted Manufacturer
(d) Computer Assisting Deviser / Computer Assisted Manufactured
9.The market where Electronic market is conducted is called
(a) Product space (b) Market space (c) Both (d) None
10. _____ serves an integrating function for customers & business alike.
(a) Intermediaries (b) Producer (c) Consumer (d) None
11. ______ are the types of business communities.
(a) Partnership (b) Consortium (c) Family of suppliers (d) All
12.The communities which do their transactions through electronic means is called _____
(a) offline (b) active communities (c) Online communities (d) None
13.______ = Physical Value Chain + Virtual Value Chain
(a) Combined value chain (b) Total value chain c) Both (d) None
14.The Combined value chain is also said to be _____
(a) Total value chain b) Both (c) Value Chain Matrix d) None
15.To extract max value from the market space, we need to improve, transform & _____ the organization.
(a) Redefine b) remake c) Both d) None
16. _____ is progressing at an ever increasing space
(a) Business (b) Evolution (c) Revolution (d) None
17. The digital assets can be used again & again, this is said to be _______
(a) Law of Digital assets. b) low of assets c) Both d) None
Two or 4 marks Questions
1. Which of the activities form the value chain
(i) Inbound Logistics
(ii) Production Process
(iii) Outbound Logistics
(iv) Marketing
(v) Sales
(a) i,ii,iv,v (b) ii,iv,iii,v (c) All (d) None
2. Which of the following are the roles of Intermediaries
(i) Execute Business Transactions
(ii) Assist in payments
(iii) Support buyers in identifying their needs & in finding an appropriate seller
(iv) Assist in after sale support
(a) i,iii,iv (b) ii,iv,i (c) iv,iii,ii (d) All
3.Which of the following are the types of Intermediaries
(i) Virtual reseller
(ii) Search & directory services for finding goods
(iii) Website evaluator
(iv) Web server maintenance
(a) i,iii,iv (b) ii,iv,I (c) i,ii,iii (d) All
4.Virtual value chain are divided into which of the following groups
(i) Gathering
(ii) Organizing
(iii) Selecting
(iv) Synthesizing
(v) Distributing
(a) i,iii,iv,v (b) ii,iv,i,iii (c) i,ii,iii,v (d) All
5. What is the impact of E-transaction
(i) Increase in competition
(ii) Better product qualities
(iii) No after sales services
(iv) Increase in awareness among business communities & consumers.
(a) ii,iv (b) ii,iv,I (c) i,ii,iii (d) All
6.Which of the following issues are organizational issues
(i) Implementation of E-Commerce technology require infrastructure charges
(ii) Privacy Issues have legal as well as marketing ramifications
(iii) Taxation issues are complicated by the decentralized nature of the Internet
(iv) Use of Electronic systems to share data & avoid duplication of efforts.
(a) i,iv (b) ii,iv,I (c) i,ii,iii (d) All
7.Which of the following issues are Legal issues
(v) Implementation of E-Commerce technology require infrastructure charges
(vi) Privacy Issues have legal as well as marketing ramifications
(vii) Taxation issues are complicated by the decentralized nature of the Internet
(viii) Use of Electronic systems to share data & avoid duplication of efforts.
(a) i,iv (b) ii,iv,I (c) ii,iii (d) All
8. Which of the following issues are to be considered while planning strategies for E- Commerce
(i) Legal Issues
(ii) Implementation Issues
(iii) Marketing Issues
(iv) Organizational Issues
(a) i,iv (b) ii,iv,I (c) ii,iii (d) All
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One mark
1.a 2.b 3.b 4.b 5.a 6.b 7.b 8.a 9.b 10.a 11.d 12.c 13.a 14.c 15.a 16.b 17.a
2 or 4 marks
1.c 2.a 3.c 4.d 5.a 6.a 7.c 8.d
UNIT VII – Consumer oriented business
One mark questions:
1. _______ of E-Commerce can be called as Business to Consumers Commerce
(a) Micro transactions (b) E-transactions (c) Both (d) None
2.It goes without saying that for successful business one need to know the ______
(a) Business (b) Market (c) Both (d) None
3.Incase on Internet the ______ is rather new & undeveloped
(a) Consumer market (b) business market (c) Both (d) None
4.Many _____ are still experimenting with advertising & selling goods over the Internet.
(a) Retailers (b) Wholesalers (c) Both (d) None
5.The fundamental basis of _____ and soles is that one need to eliminate the one-size-all mentality & tailor goods & services to individual needs.
(a) one way marketing (b) One- One marketing (c) One to many (d) None
6.______ has also been referred to as relationship marketing
(a) Customer relationship (b)manager relationship (c) Both (d) None
7.______ means custom products typically can be sold for higher prices than generic ones
(a) product customization (b) Product commodization (c) Both (d) None
8.______ can create customized Web Pages on demand.
(a) Web browsers (b) web (c) Web Servers (d) None
9.A ______ could easily allow customers to design & create custom bundles of products.
(a) network system (b) Web System (c) Both (d) None
10.ISDN stands for
(a) Integrated Servicing Digital Network (b) Integrated Service Digital Network
(c) Integrated Servicing Digitized Network (d)Integrated Servicing Digital Network
11.ADSL is a ________
(a) Asymmetrical Digital Subscriber Line (b) Asynchronous Digital Subscriber Line
© Asymmetrical Digital Submission Line (d) None
12.Keeping in touch with customer via ______ can be effective way to provide them with useful information
(a) HTTP (b) E-message (c) E-mail (d) None
13. _____ comes from continued interaction between the consumer & merchant
(a) business loyalty (b) Customer Loyalty (c) Both (d) None
14. _____ pages are dynamically generated from the product database to ensure up to date data for customer.
(a) Online catalogs (b) Pilot catalogs (c) Both (d) None
15. ______ s/w is the search catalog
(a) Step search (b) Index search (c) Both (d) None
Two or 4 marks Questions
1.Which of the following are fundemental requirements to conduct business on internet:
i)Proper care to be taken to ensure consumer loyalty
ii)maintain customer focus and acceptance
iii) Merchant need not be concerned about the internet’s unique ways for staying in touch
with customers.
a) I, ii b)ii, iii c) All (d) None
2,Which of the following are useful tips to maintain customer loyalty
i) individualized attention
ii) Monitor customers browsing and buying habits online
iii)Traditional channel should not be closed
a) I, ii b)ii, iii c) All (d) None
3. Which of the following are ways that a company can make use of internet:
i) Suggesting alternative to out-of-stock items
ii) Providing scanty information of products online
iii) combining catalog searching and product ordering
iv) Restrict usage of digital signatures
a) I, iv b) I, iii c) ii, iv d) All
4. Distributors web site contains which of the following components:
i) Account info ii) Home page iii) Trade mar
iv) Quick order form v) Browse catalog vi) Order form
a) I, ii b)ii, iii c) All (d) None
5.Which of the following are true statements of step search:
i) It was developed by Saqqara Systems Inc.,
ii) It is same like other search engines
iii) It simplifies the process of catalog search, in order of priority
a) I, iii b) ii, iii c) All d) None
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Answers:
One marks
1.a 2.b 3.a 4.a 5.b 6.a 7.b 8.c 9.b 10.b 11.a 12.c 13.b
14.a 15.a
2 or 4 marks
1.a 2.c 3.b 4.c 5.a
UNIT VIII – The future directions
One mark questions:
1. RSVP stands for ______
a)ReSource reserVation Protocol b)ReSource Variation Protocol
c)Remake source reserVation Protocol d) Remake Source Variation Protocol
2.RSVP has been developed to help reserve bandwidth for ____
a) text only b) Image only c) multimedia transmissions d) None
3. VPN stands for ______
a) Virtual personal network b) Virtual private network
c) Visual private network d) None
4. ____ supporting RSVP are only now becoming available.
a) gateway b) routers c) Both d) None
5. A great deal of work on the internet is being done with __.
a) public key cryptography b) public key pornography c) Both d) None
6. _____ is for protecting data transmitted over the web.
a) TCP/IP b) SSL c) Both d) None
7. CDSA stands for _____
a) Common data security application b) Common data security architecture
c) Common digit security application d) Common digit security architecture
8. CDSA is an attempt to provide ____.
a) layered security services b) stack security services c) Both d) None
9. The infrastructure of EFT and credit cards authorization take place over ____
a) private network b) personal network c) virtual network d) None
10. New commercial endeavors are linking to existing financial systems but lack of ___ remains
problem.
a) integrity b) interoperability c) understanding d) None
11.JEPI stands for ___
a) Joint electric payment initiative b) Joint electronic payment initiative
c) Joint electric payment instance d) None
12. ____ are currently in use for public telephones and tollbooths.
a) Smart cards b) stored-value cards c) Both d) None
13.Smart cards that include an embedded __ will be the future development.
a) temporary memory b) micro processor c) Both d) None
14.The Mondex Smart Cards use the digital cash system developed by ___ and digicash.
a)David Chaum b) David Rout c) David Thomson d) None
15. The ____ offers low cost alternative for transmitting data with VAN.
a) Internet b) private network c) Both d) None
16. ___ is an adhoc standard for securing multipart e-mail such as EDI documents.
a) SSL b) S/MIME c) S/MAIL d) None
17. ___ is the first company to offer a commercial system for micro transactions.
a) digicash b) cybercash c) first virtual d) None
18. _____ are self learning programs that users can instruct to perform acts on their behalf.
a) software agents b) user agents c) Both d) None
19. The software agent developed by ____ accesses data from various web – based audio CD dealers to find the best price for a particular selection.
a) Anthony Anderson Inc., b) Arthur Anderson Inc., c) Both d) None
20. _____ between buyers and sellers is an important element in all financial transactions , but it Is difficult to establish in e-commerce.
a) belief b) trust c) faith d) None
21. DSL stands for ___
a) Digital Subscriber Line b) Digital Surrender Line c) Digital Submit Line d) None
22.Trust can be established by using ____
a) Digital signatures b) Digital certificates c) Both a & b d) None
Two or 4 marks Questions
1. ___ is for protecting E-mail mesages
a) PGP,SSL b) PGP,S/MIME c) PHP,CGI d) None
2. The technologies in embryonic satge are:
i)electronic payament systems
ii) digital certificate
iii) public keys
a) All b) I,ii only c) ii, iii only d) None
3. Which of the following is true for digital cash
i) There is incompatibility of digital cash systems for business to business commerce
ii) Each bank issues its own cash tokens
iii) Digital certificates and public key systems have no pre-existing trust network.
iv) There is good infrastructure to handle
a) ii, iii b) I, ii c) All d) None
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Answers:
One marks
1.a 2.c 3.b 4.b 5.a 6.b 7.b 8.a 9.a 10.b 11.b 12.b 13.b 14.a
15.a 16.b 17.b 18.a 19.b 20.b 21.a 22.c
2 or 4 marks
1.b 2.a 3.a
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